Project Role : Enterprise Technology Architect Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.

Must have skills : Contact Center Technology Implementation Valuable to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Experienced Google Dialogflow CX (DFCX) Developer/Architect to lead the design and implementation of scalable, secure, and cost-efficient conversational AI solutions. This role involves working closely with engineering, QA, infrastructure, and business teams to deliver intelligent voice/chat bot platforms using Google Cloud Platform (GCP).

Roles & Responsibilities: Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.





Facilitate training and knowledge-sharing sessions to enhance team capabilities.

Monitor project timelines and deliverables, ensuring adherence to quality standards.

Professional & Technical Skills: Design solution architecture for scalable bot platforms using Dialogflow CX and GCP Integrate DFCX with backend systems, APIs, and telephony platforms (Twilio, Genesys) Implement security and redaction policies in DFCX for PII, PCI, HIPAA compliance Architect scalable designs considering GCP quotas, regions, and failovers Positive to Have: Implement CI/CD automation using Cloud Build or GitHub Actions Drive cost optimization and GCP quotas/limits management Extract usage insights using BigQuery, Looker Studio, and analytics tools Additional Information: The candidate should have 15+ years with minimum 10+ Years of experience in google dialog flow.

Google Cloud Qualified Cloud Architect / Developer A 15 years full time education is required.

📌 Enterprise Technology Architect Bengaluru
🏢 Accenture in India
📍 Bengaluru