Accountable for end to end (entire) visa processing activity
Assist clients with respect for visa documents
Assess and evaluate the documents provided by the clients based on the category of the product they have been enrolled
Ensure that all the information provided by the client is correct by cross verifying it with the provided documents
Build a repo with clients, have positive approach and respond to their queries. Provide status of client’s application weekly. Take a rigorous follow up from the clients
Revert on emails and call backs within a time frame decided by your reporting Manager
Keep yourself updated with immigration legislation and its continual changes
Ensure process quality and continuous improvement To achieve the objective of the process department i.e. 100% customer satisfaction, 0% Escalations, 0% refund
Help the co- team members with a positive approach
File the applications on behalf of the client within the stipulated timeline provided by the government (Australia) or your reporting Manager
Keep updated MPD (internal sheet of the company) on daily basis
Helping the team to achieve the target set by the company and achieve individual targets as well, if any Candidate should be:
Able to understand the queries of the clients and their requirements
Well equipped with immigration knowledge
Valuable in English writing and speaking
Knowledge of MS Office Word, Excel, PPT.
High level of positive attitude (Can do attitude) and follow problem solving approach.
Quick learner and adaptive to any process change in a minimal time period.