Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues
Respond to requests in our IT Service Management (ITSM) tool in a timely manner
Follow documented processes to assist and troubleshoot
Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk
Escalate requests to next level support when necessary
Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues
Comply with policies, procedures, and guidelines

Requirements
Experience diagnosing and repairing computers
Proficiency in conducting PC software, printer and multi-function device support
Excellent technology skills and flexibility adapting to recent technologies and systems
Ability to speak fluent English




Robust communications and interpersonal skills with the ability to build trust and integrity in your relationships with customers
Self-motivated, but also an excellent teammate, who can work with people at all levels of the organization
Positive problem analysis and resolution, impact verification, and troubleshooting experience
Ability to explain technical issues to technical and non-technical employees and customers.
Ability to diagnose problems across multiple IT disciplines
Minimum of 1 year of relevant work experience and/or specialized training
Will be hiring freshers/students pursuing their masters who have the drive & passion to work & have the basic skills that is needed for the role.
High school diploma or equivalent
Associates or Bachelor s degree in technology-related field a plus, but not required
Comptia A+, Comptia Network +, and ITIL certifications a plus.

📌 It Service Desk Technician Kochi (India)
🏢 RIG Technologies
📍 India