Role & responsibilities
Lead complete HR operations across the organization.
Recruit and hire quality candidates for BPO operations and support departments.
Build and implement HR policies, SOPs, employee handbook, and compliance processes.
Develop recruitment strategies to support rapid business growth.
Manage onboarding, induction, attendance, confirmations, and employee documentation.
Design KPI, appraisal, and performance management systems.
Improve employee engagement, retention, and workplace culture.
Handle employee grievances and disciplinary matters professionally.
Coordinate training and development programs.
Ensure labour law compliance and statutory HR documentation.
Work closely with management to build high-performing teams.
Build an HR department capable of supporting 100+ employees and future expansion.

Preferred candidate profile




Minimum 5 years of HR experience.
Experience in an International BPO, Call Centre, ITES, or Outsourcing company is preferred.
Proven experience in bulk hiring and talent acquisition.
Experience creating HR policies, SOPs, and HR systems.
Strong leadership, communication, and problem-solving skills.
MBA (HR) or equivalent qualification preferred.

Perks and benefits
Market-competitive salary based on experience.
Performance-based incentives.
Growth opportunities into senior leadership.
Chance to build the HR department from scratch.
Direct reporting to the Founder.
Positive, performance-driven work workplace.

📌 Hr Manager International Bpo Howrah
🏢 Fiftyeightam Marketing Street
📍 Howrah