(Relevant education, achievement certification)
Any bachelor degree is mandatory
MS Office certification / part of curriculum
Knowledge
(knowledge gained in the past relevant to this requirement)Knowledge in front-end retail operations
Selling customer service
Basic knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage
Skills
(Specific job skills required for this job)Communication - Excellent verbal communication inEnglish(Mandatory) regional language.
Basic computer operating knowledge
E-mail communication
Basic knowledge of Point of Sale system (POS)
Experience
(Specific type or amount of experience)1 - 3 years of relevant experience in front-end retailoperations. Preferably with an established Retail Brand
Freshers with high level of communication skills and attitude toserve customers
Suitability Criteria
Success Behaviors
(Traits like interpersonal skills etc.)Enthusiastic
Selling(Passion to Sell)
Interpersonal Skills
Influencing
Analytical
Pressure Tolerance
People oriented
Solid Team Player
Warmth / empathy
Organized
Willing to take Ownership
Willingness to Learn
Well groomed
Willingness
(Preference / Values / other requirements)Job location - Across India
Ability to work as per Brand guidelines and set schedules.
Extended working hours during weekends, Festivals and season time
Shift timing - Minimum 9 hours with strict adherence
High Integrity (non-negotiable)
Your KRA/KPI
Communicate with the customer via calls / email and resolve all the post sale queries
Addressing all customer queries
Following up with the customers
Timely responding to the customers
Retaining the existing and current customers
Coordinate with inter departmental personnel
Working on ERP system, Magento, Ameo etc.