Key Responsibilities
Administer, configure, and support Jira Software, Jira Service Management (JSM), and Confluence platforms.
Design and implement workflows, custom fields, screens, issue types, permission schemes, notification schemes, and automation rules.
Manage user access, groups, roles, and security configurations.
Develop and maintain Jira projects, dashboards, filters, reports, and service portals.
Build and support integrations between Jira and enterprise tools such as GitHub, Bitbucket, Azure DevOps, ServiceNow, Slack, MS Teams, CI/CD platforms, and monitoring tools.
Configure and maintain Atlassian Marketplace applications and plugins.
Implement governance, standards, and best practices for platform usage and administration.
Troubleshoot platform issues and provide L2/L3 support for end users and stakeholders.
Automate administrative tasks using Jira Automation, REST APIs, scripting tools (ScriptRunner), and other automation frameworks.
Collaborate with Agile teams, Product Owners, PMOs, DevOps, and Engineering teams to improve workflows and productivity.
Monitor platform health, performance, capacity, and availability.
Perform upgrades, migrations,



and platform enhancements as required.
Create and maintain technical documentation, knowledge base articles, and operational procedures.
Support audit, compliance, security, and data governance requirements.

Required Skills & Qualifications
Hands on experience in Jira Administration and Atlassian ecosystem management.
Solid hands-on experience with:
Jira Software
Jira Service Management (JSM)
Confluence
Atlassian Administration
Automation Rules
Workflows and Schemes
User and Permission Management
Experience with Jira Cloud and/or Data Center environments.
Knowledge of REST APIs and platform integrations.
Experience with scripting and automation tools such as:
ScriptRunner
Groovy (preferred)
Python
PowerShell
Familiarity with Agile, Scrum, Kanban, and ITSM processes.
Solid understanding of SDLC, DevOps, and Release Management practices.
Experience in troubleshooting complex platform and integration issues.
Excellent analytical, problem-solving, and communication skills.

📌 Jira Administrator Platform Tools Developer S Chennai
🏢 Tata Consultancy Services
📍 Chennai