Key Responsibilities:
Manage and oversee student and partner grievances to ensure timely closure and satisfactory resolution.
Collaborate closely with KAMs and PMs to address and resolve issues within the defined turnaround time (TAT).
Monitor and ensure grievance resolution within the stipulated timelines using the University Management System (UMS).
Handle ticket generation, tracking, and follow-ups to streamline grievance handling and prevent delays.
Serve as the primary contact for grievance-related communication, maintaining qualified and empathetic interactions.
Follow up rigorously until grievances are fully resolved, ensuring no pending cases exceed defined timelines.
📌 Manager Student Welfare & Support Kolkata
🏢 Medhavi Skills University
📍 Kolkata
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