At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Gainsight Platform Administration
Serve as the primary administrator for the Gainsight platform
Configure and maintain customer health scores, rules engines, and automated workflows
Manage Gainsight objects, data models, and integrations
Ensure data accuracy and integrity between Gainsight and CRM systems (e.g., Salesforce)

Customer Success Operations Support
Build and maintain customer lifecycle journeys
Create and manage CTAs (Calls to Action) and automated triggers for Customer Success Managers
Support renewal tracking and expansion chance identification
Maintain playbooks and success workflows

Reporting & Analytics
Develop dashboards and reports to track:

o Customer health o Renewal pipeline o Customer adoption o Expansion prospects
Provide insights to leadership on customer engagement and retention trends





System Integration & Data Management
Manage data integrations between Gainsight, CRM, billing systems, and product usage data
Ensure customer data is properly structured for health scoring and segmentation
Monitor data syncs and troubleshoot issues

Process Optimization
Continuously improve customer success processes through automation
Identify opportunities to streamline renewals, onboarding, and adoption tracking
Partner with Sales Operations to ensure alignment between CRM and Gainsight workflows

User Enablement
Train Customer Success Managers and Renewals teams on effective Gainsight usage
Create documentation and best practices
Provide ongoing support to internal users

We’re doing work that matters. Help us solve what others can’t.

📌 Lead Application Engineer Bengaluru (India)
🏢 Cadence Systems
📍 India