We are hiring an experienced Major Incident Management Qualified to join our team.

Location: Hyderabad & Chennai

Work Mode: Hybrid (3 Days/Week)

Shift: 24x7 Rotational Shifts

Key Responsibilities
Manage and coordinate P1/P2 major incidents across production settings.
Lead incident bridge calls and drive timely service restoration.
Perform Root Cause Analysis (RCA) and implement preventive actions.
Handle Problem Management and Change Management activities.
Participate in CAB meetings and ensure change governance.
Collaborate with cross-functional teams to improve application availability.
Follow ITIL best practices for Incident, Problem, and Change Management.

Required Skills
Major Incident Management
Problem Management
Change Management
ITIL Foundation Certification (Mandatory)
Production Support / IT Operations
Root Cause Analysis (RCA)
ServiceNow / Remedy / Jira
Robust communication and stakeholder management skills

Qualifications
Bachelor's degree
2+ years of relevant experience
Ability to work in 24x7 rotational shifts

📌 Major Incident Management Itil Hyderabad/chennai Hybrid
🏢 Radiant Digital Solutions
📍 Chennai