ey Responsibilities • Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations.
Define and execute the ServiceNow development strategy aligned with organizational goals.
Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations.
Provide technical leadership across modules such as ITSM, ITOM, HRSD, SecOps, and custom applications.
Drive platform governance including coding standards, security controls, and design frameworks.
Collaborate with business stakeholders to gather requirements and translate them into scalable solutions.
Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.
Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML).
Ensure alignment with ITIL processes, compliance standards, and enterprise security policies.
Support platform operations including upgrades, patching, performance optimization, and stability.
Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management. ServiceNow Development Lead Required Skills & Qualifications: Technical Expertise • Solid experience in JavaScript, Glide API,



AngularJS, HTML, CSS • Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or SecOps • Valuable understanding of CMDB, ITOM, CSM, and custom application development • Proven experience in ServiceNow architecture design and enterprise integrations • Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies Responsibilities

Experience & Education • Bachelor’s or master’s degree in computer science, IT, or related field • 9+ years of ServiceNow experience, with significant hands-on expertise in ServiceNow development and team leadership • Proven track record of delivering large-scale ServiceNow implementations Key Competencies • Solid leadership and mentoring skills.
Solution-oriented mindset with architectural thinking.
Excellent stakeholder communication and collaboration skills.
Ability to drive innovation and platform adoption.

Qualifications

Certifications • ServiceNow Certified System Administrator (CSA) – Mandatory • Certified Application Developer (CAD) – Preferred • Certified Implementation Specialist (CIS) – Positive to Have

📌 Lead Servicenow Developer Hyderabad (India)
🏢 Zensar Technologies
📍 India