Position Purpose:
A goal-oriented CRM is required for base management in alignment with account-specific strategy.
The role focuses on influencing retention and revenue growth, collaborating with Sales/CSG/SA & other internal teams to achieve overall revenue targets.
Networking with internal teams to streamline processes, retain high-value customers, and minimize churn is essential for success.

Job Responsibilities:
Create and maintain relationships that reduce churn and execute special projects to enhance revenue and customer satisfaction.
Manage active base to ensure revenue growth and retention.
Focus on revenue churn and enhancement from designated set of logos.
Conduct in-person visits to customers as per the designated frequency.
Renew data circuits upon expiry of term.
Drive up-selling of products and services.
Perform monthly TOP account revenue analysis and identify revenue enhancement opportunities.
Identify non-usage rentals and recommend actions to reduce revenue loss.
Plan for churn reduction, analyzing revenues across all products and solutions.




Coordinate with sales, IT, products, CC, and CSO teams on retention issues.
Analyze customer complaints, repeat complaints, and ensure a streamlined process between complaints and retention.

Skills/Capabilities and Competencies:
Experience working in a high-tech setting.
Leadership, problem-solving, and networking skills.
Solid cross-functional collaboration skills with commercial, service assurance, collections, and technology teams.
Solid negotiation and execution abilities.
Innovative approach to problem-solving and finding solutions.
Flexible, proactive, and self-motivated working style with strong personal ownership.
Knowledge of key business processes and tools (CRM, SFDC, Empower, etc.), or ability to learn them quickly

Qualification A master s degree in business, marketing, communication, finance, or a related field

Understanding of wireline telecom solutions and IT/telecom industry

📌 Lead Customer Relationship Growth Pune
🏢 Tata Tele Business Services (TTBS)
📍 Pune