Position: Customer Interaction ExecutiveWork Location: Kanjurmarg, MumbaiExperience : 6+ months in BPO/KPO setting CTC : 20,000/- to 45,000/-Shift timing : Rotational

 Gathering requisite data/information via Primary research (On Call). Ability to use keywords wisely when doing internet research. Positive email etiquette. Positive English command. Should be okay with rotational shifts

Requirement

 Position – Customer Interaction Executives Typing Speed – Above 20 Skills – Good computer skills with valuable hand with Internet surfing &Excellent; communication Basic knowledge of research (search engine)

Need experience from international Process

Job Responsibilities:
Customer Interaction:
Handling inbound and outbound calls/emails/chat to address customer queries related to the KYC process.
Providing assistance in completing KYC formalities, clarifying doubts, and guiding them through the process.
Managing escalations or complex cases in a calm and skilled manner.
KYC Compliance:




Verifying customer identities and documentation as per company or regulatory standards.
Ensuring all necessary customer information is captured accurately and in compliance with international KYC norms.
Monitoring customer accounts for potential fraud or unusual activity.
Data Management:
Maintaining and updating customer records in the system.
Ensuring confidentiality and accuracy in handling sensitive customer information.
Cross-Department Coordination:
Liaising with other departments (fraud, compliance, legal, etc.) for any escalated KYC cases.
Collaborating with international teams to ensure consistency in KYC processes across different regions.

Skills Required:
Strong communication skills (both verbal and written), especially in English.
Experience with KYC processes and regulatory standards.
Attention to detail and accuracy in handling customer data.
Ability to handle international customers and resolve issues promptly.
Familiarity with CRM software and data management tools.

📌 Kyc Verification International Process Customer Interactive Executive Mumbai
🏢 Hunarstreet Technologies
📍 Mumbai