The AR Caller - Quality Analyst plays a critical role in maintaining the quality of the Accounts Receivable calling process. The role involves monitoring and evaluating the calls made by AR callers, analyzing their performance, and providing feedback and training to ensure adherence to industry standards and regulations.
Responsibilities.
Monitor and evaluate AR callers' performance through call audits.
Analyze call data to identify areas for improvement.
Provide feedback and training to AR callers based on evaluation results.
Develop and implement process improvements to enhance call efficiency.
Ensure compliance with healthcare industry standards and regulations.
Prepare reports on call quality and performance metrics.
Collaborate with team leaders to address performance issues.
Qualifications
Bachelor's degree in any field.
Minimum 4 years of experience in AR calling worked on behalf of providers.
Experience in quality analysis
Robust understanding of healthcare industry standards and regulations.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal skills.
Skills
Call auditing
Performance analysis
Feedback and training
Process improvement
Compliance management
Analytical skills
Communication skills
Report preparation .
Interested candidates can walk-in to office on 25 -Jul-26, to CV Heights , Madhapur , Kavuri Hills.
📌 Quality Auditor Telangana
🏢 PrimEra Medical Technologies
📍 Telangana
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