Primarily responsible for monitoring/initial troubleshooting,
Server monitoring, alert acknowledgement and initial troubleshooting
Monitoring Alert acknowledgment and initial troubleshooting.
Monitor all Windows servers for performance issues and stability concerns.
Storage, DB, Cloud monitoring
Escalate tickets to L2 and L3 as appropriate.
Network links monitoring and following up with providers for fault resolution
Alerting the team and project owners of any alerts for customers.
Initial Windows server support as needed.
Knowledge on ticketing systems and ITIL process
Server patching experience
Liase with third party vendors for any OS issues
Coordinate with ISP/Customers for link issues
Network devices monitoring and initial checks
Knowledge on network fundamentals
Certified in Microsoft technologies preferred
Degree in Computers preferred (Preferably Engineering degree holders).
Valuable communication (Verbal and Written) skills which helps in the smooth interaction with users.
Positive team player and able to follow team policies and processes. Knowledge in Cloud services like Amazon, Windows Azure, VMWare is needed

📌 Noc Engineer Kochi
🏢 marlabs
📍 Kochi