Relationship Manager - MF Client Retention & Acquisition: Cultivate long-term, trusting relationships with clients to foster loyalty and encourage contract renewals.
Problem Resolution: Act as the primary point of contact to quickly resolve client complaints and escalations. Sales & Growth: Identify cross-selling and upselling prospects to meet revenue targets, and pitch tailored products/services.
Performance Tracking: Maintain accurate records of client interactions in CRM software and conduct regular business reviews to present performance metrics. Cross-Functional Collaboration: Partner closely with internal departments—like sales, marketing, and product development—to align services with client feedback and market trends.