Responsible for providing floor support &team; performance
Understanding of Metrics &targets;
Conduct performance reviews&meeting;
Hands on exp. in Shrinkage,SLA,Attrition, AHT,CSAT,call volume&rostering;
Required Candidate profile
Excellent communication skills with as Team Lead min.2 yrs exp.for international voice process in german process c1 ir B2 certified in German language ok to work in rotational Shifts &off;'s
📌 Openings For Team Lead Ops Voice German ,2+yrs,jaipur
🏢 OnPoint Corporate Services
📍 Jaipur
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