We at GNA are responsible for processing recent account applications in line with anti-money laundering regulations using a variety of strategies, tools, and systems. This is a blended process (Inbound and Outbound) and tasks include a mix of front office and back-office. We are the first in the customer first.

How will you make an impact in this role
Timely And Error Free Processing of Card Applications.
Provide excellent service to UK card applicants/Card Members
Processing Of Applications by Ensuring Complete Analysis of Available Data on Profile, adhering to outlined Procedures.
Ability to connect with customer s and willingness to go beyond the call of duty.
Ability to Demonstrate exceptional customer service etiquettes.
Understand the bank setting and confidentiality of customer data.
Assist Audit, Internal and Compliance Functions at times Of Audits to Ensure All Control Issues Are Identified and Addressed.
Acts as a brand ambassador for the company




Support All Other Day-To-Day New A/C Processes and All New Initiatives
Flexible work hours including nights, weekends, and holidays

Minimum Qualifications
Fluent in English Oral and Written
Should be minimum a Graduate in any field
Proven ability to craft and implement effective communications plans serving a broad audience
Effective understanding of employee communications best practice
Navigate multiple systems and digital tools to service our customers
Minimum 1Year of Experience In relevant field having customer service background

Preferred Qualifications
Excellent Communication skills
Positive Analytical Skills with Eye for Details.
Good Interpersonal Skills.
Basic Computer skills mandatory
Experience in UK AML regulations

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