Design, develop, and deliver process training programs for recent and existing employees.
Collaborate with department heads to identify training needs and ensure training programs align with organizational goals.
Conduct regular assessments and evaluations of training effectiveness and make adjustments as necessary.
Monitor, evaluate, and report on employee progress and performance post-training.
Ensure all training documentation is up to date, accurate, and accessible.
Provide ongoing support to trainees and answer process-related queries.
Continuously improve training methods based on feedback and industry best practices.
Lead and support process improvement initiatives across the organization.
Facilitate workshops and group sessions for process knowledge transfer.

Requirements:

Experience in the BPO or service industry is a plus.
Bachelor's degree or equivalent in any field.
3 to 8 years of relevant experience in process training or process management.
Robust communication and presentation skills.
Experience in designing and implementing training programs.
Ability to work with multiple teams and departments.
Proficient in MS Office and other related tools.

📌 Process Trainer Lead Thane
🏢 Impact Guru
📍 Thane