Position: Quality Analyst cum Trainer – Call Centre Process

Educational Qualification:
Plus Two or above (Graduation preferred).

Experience:
3–5 years of experience in a BPO/Call Centre.
Minimum 1–2 years of experience as a Quality Analyst and/or Trainer.

Domain Knowledge:
Experience in customer service, telecalling, or the automobile industry is preferred.

Key Skills:
Knowledge of quality monitoring, call auditing, and feedback mechanisms.
Experience in conducting induction and refresher training programs.
Ability to prepare training materials, SOPs, and process documentation.
Positive analytical, coaching, and presentation skills.
Proficiency in MS Excel, PowerPoint, and reporting tools.

Preferred:
Candidates with experience in the automobile dealership or automotive call centre industry will be given preference.

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages
Cell phone reimbursement
Health insurance
Leave encashment
Paid sick time
Provident Fund

Work Location: In person

📌 : Quality Analyst Cum Trainer – Call Centre Process Kochi (India)
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