Key Responsibilities
Patient Intake and Registration: Greet incoming patients, collect demographic and insurance information, create or update Electronic Health Records (EHR), and verify identity and coverage.
Appointment Scheduling: Manage appointments, handle reschedulings or cancellations, issue reminder calls/messages, and coordinate patient flow to minimize wait times.
Inbound &
Outbound Communication:

Direct incoming phone calls to appropriate departments, address patient inquiries, deliver messages to nursing or physician staff, and route urgent requests.
Visitor and Security Management: Screen visitors, issue guest badges, enforce visiting hours and department restrictions, and guide visitors to patient rooms or facilities.
Billing &
Administrative Support:

Collect co-pays, process payments, assist with pre-authorizations or basic billing inquiries, maintain physical files, and handle daily mail.
Coordination with Clinical Staff:



Alert nurses and medical assistants when patients arrive, coordinate non-emergency transport, and assist in directing patients during emergencies.

Essential Skills
Communication &
Empathy:

Ability to interact calmly and compassionately with patients who may be stressed, anxious, or unwell.
Organization &
Multitasking:

Efficiently manage high phone call volumes, check-ins, and administrative tasks simultaneously.
Medical Software Proficiency: Familiarity with hospital management software (HMS), Electronic Health Records (EHR), and office productivity suites.
Regulatory Compliance: Strict adherence to patient privacy laws (such as HIPAA) and hospital security protocols.

Pay: ₹8,500.00 - ₹10,000.00 per month

Advantages
Commuter assistance
Versatile schedule

Work Location: In person

📌 Receptionist Kondhwa (India)
🏢 Satyanand Hospital
📍 India