Key Responsibilities:
Lead the planning, direction, and management of Wellpath's IT Service Management (ITSM) strategy.
Oversee the development, configuration, and maintenance of the ServiceNow platform, including all integrated applications and modules.
Implement and promote ITSM best practices and ITIL methodologies across the IT department.
Ensure alignment of ITSM processes with organizational goals and business requirements.
Drive continuous improvement initiatives to optimize service delivery and customer satisfaction.
Collaborate with cross-functional teams to assess needs and develop scalable, effective service management solutions.
Manage the lifecycle of ITSM tools and processes, ensuring they meet both current and future business demands.
Provide leadership, training, and mentorship to ITSM team members.




Monitor and report on the performance of ITSM systems and processes, ensuring compliance and effectiveness.
Support cost-effective service management technology implementations while maintaining high service quality.

Qualifications & Skills:
Proven experience in managing ITSM platforms, especially ServiceNow.
Robust knowledge of ITIL framework and ITSM best practices.
Experience implementing ITSM strategies in mid to large-scale organizations.
Robust leadership and project management skills.
Excellent analytical, problem-solving, and decision-making abilities.
Effective communicator with both technical and non-technical stakeholders.

📌 Project Manager Bengaluru
🏢 Sonata Software
📍 Bengaluru