Carrier Relationships are very critical as large product inventory and Value associated with each Carrier Customer
Relationship Manager is responsible for overall engagement impacting post Sales customer life cycle
Develop robust relationships with key Decision Makers and Influencers in the customer account
Appropriately and efficiently address customer concerns and issues for higher customer satisfaction
Focus on Base Management through retention efforts and proactive interventions

Key Role Deliverables
Retention and Base Management across Products / Services
Identify Revenue enhancement prospects.
Engage with customer with perspective of growing overall revenues
Drive efforts to restrict Churn and protect base Revenue.
Monitor and influence appropriate interventions across all Customer Touch Points (Sales, SA, SD, SO)
In coordination / Collaborations with Sale and CSO achieve higher level of Customer Satisfaction (NPS Scores)

Right Person (Qualification Experience)




15+ Years of experience in customer facing engagement (Sales / Service Management / Relationship Management etc) preferably in Telecommunication domain
Graduate. Preferably with MBA
Sound Technical Knowledge related to Data and Voice services
Ability to engage with Sr level and Key stakeholders internally and with in customer s organization
Drive Projects to address chronic customer issues in coordination with Sales and CSO functions
Able to travel to customer locations across India
Personal Attributes
High degree of ownership
Ability to collaborate with key stake holders with in TTL to address customers issues
Confident in engagement with Sr Leadership with in TTL and with in Customer s organization
Planning and Execution Skills
Project Management Skills

📌 Relationship Manager Mumbai
🏢 Tata Tele Business Services (TTBS)
📍 Mumbai