Agency Channel Development:
Source and service POS agents as per the agreed business mix and policy.
Develop and manage the Agency Channel for the assigned location.
Coordinate with the Operations team for pre-licensing, training, and licensing formalities.
Conduct induction sessions and collaborate with the Sales Training team for product and ongoing training programs.
Maintain the required balance between current and existing POS agents.
Design and execute strategies to target and capture various market segments.
Agency Channel Management:
Monitor agent performance across key metrics such as renewals, recent business, funnel management, and closures.
Maintain a high percentage of active POS agents and ensure consistent productivity levels.
Control attrition among POS agents through engagement and performance management.
Ensure effective communication and collaboration between the team and channel partners.
Channel Servicing:
Manage reconciliation of partner accounts and coordinate with internal departments for smooth operations.
Address and resolve partner issues to maintain high satisfaction levels.
Profitability:
Analyze market dynamics and provide feedback to improve organizational processes.
Manage loss ratios and ensure sustainable profitability.
Compliance & Hygiene:
Ensure adherence to all external regulatory and internal compliance standards.
Oversee cheque bounce recovery and manage pending business.
Maintain operational hygiene and process discipline.
Other Responsibilities:
Undertake additional responsibilities aligned with KPIs and organizational growth objectives.