About the Role

As a Store Manager, you will be the driving force of the store’s performance — responsible for business growth, delivering exceptional customer experiences, and ensuring operational excellence. You will lead a team to achieve brand standards, sales targets, and KPIs while maintaining the premium image of the brand.

Key Responsibilities
Drive store business growth by achieving monthly sales and conversion targets.
Deliver a premium in-store customer experience through high service standards and product expertise.
Lead, motivate, and coach the store team to consistently meet performance goals.
Execute tele-calling, lead follow-ups, and closures, ensuring strong conversion rates.
Maintain flawless store operations including stock management, billing, and visual merchandising.
Ensure adherence to brand KPIs and operational norms at all times.
Monitor and report daily sales performance, footfall trends, and business opportunities.
Handle customer escalations and service recovery with ownership and empathy.
Collaborate with marketing, logistics, and HO teams for campaign execution and brand initiatives.
Maintain a premium store ambiance and ensure the team reflects the brand’s values.
Recruit, train,



and retain a high-performing sales team to support store growth.
Identify and act on local business opportunities to increase visibility and footfall.

Key Skills & Requirements
Minimum 3–5 years of retail experience (premium or lifestyle segment preferred)
Proven track record of sales achievement and business growth
Strong team leadership and performance management skills
Excellent communication skills in English (regional language is a plus)
Expertise in tele-calling, lead conversion, and customer relationship handling
Robust operational discipline with focus on KPI adherence
Presentable, confident, and customer-centric

Why Join Us
Be part of a fast-growing premium comfort-tech brand redefining the sleep category in India.
Opportunity to take ownership and drive real business impact.
Attractive incentive structure and growth-oriented environment.
A agile culture built on performance, innovation, and customer delight.

Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month

Perks
Provident Fund

Language:
English (Required)

Work Location: In person

📌 Retail Store Manager Kozhikode (India)
🏢 The Sleep
📍 India