Gautam Buddha Nagar, Uttar Pradesh

Job Summary To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

Key Responsibilities
To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
To provide technical assistance to the team members in resolving customer issues.
To drive continuous improvement initiatives for support processes, workflows and Identify prospects for innovation, automation, and efficiency enhancements.
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📌 Senior Support Lead Gautam Buddh Nagar
🏢 HCLTech
📍 Gautam Buddh Nagar