Job Title: Senior .NET Production Support Engineer (L3 – Healthcare Integrations)
Location: Mumbai, Pune, Bangalore, Hyderabad, Chennai (All Ascendion Locations)
Work Mode: Hybrid
Experience: 6+ years, with hands-on L3 production support in .NET/C# and healthcare integration platforms
Education: Not specified by client — recommend a Bachelor's in CS/IT/Engineering as a soft filter, not a hard reject
Budget/CTC: Up to ₹27 LPA
Notice Period: Not specified — 30 Days
Roles & Responsibilities
Provide L3 production support for Guiding Care integration workflows and other healthcare applications, including 24x7 on-call rotation
Debug API calls, middleware logs, and SQL data issues; perform root-cause analysis and apply minor bug fixes/patches in C#/.NET
Develop automation scripts for configuration validation and regression testing
Monitor integration endpoint performance and resolve bottlenecks
Maintain a knowledge base and produce documentation
Coordinate with internal and external stakeholders during major incidents (incident commander-style coordination)
Mandatory Skills
.NET (C#, ASP.NET)
SQL Server / SQL
REST / SOAP APIs
Production Support — L3 incident management
Guiding Care integration (healthcare platform)
Valuable to Have
Java (backend)
Tableau / Power BI (reporting)
Automation scripting (PowerShell, Python)
AI usage in application support
Facets platform (healthcare management system)
Must-Have Soft Skills: Solid communication; leadership/incident response coordination; ability to perform under high-pressure situations