Key Responsibilities:
Root Cause Analysis & Investigation:
Partner with business and risk stakeholders to investigate incidents and perform root cause analysis for recurring operational risk issues.
Documentation Quality Assurance:
Perform quality checks to ensure issue/ORE documentation meets standards for completeness, accuracy (e.g., urgency, severity, and impact), and alignment with internal guidelines.
Remediation Support:
Contribute to the remediation lifecycle, including:
Tracking progress of remediation efforts
Validating the efficacy of solutions
Supporting status updates to key stakeholders and leadership
Issue & Event Oversight:
Ensure proper record-keeping and transparent documentation of issues, OREs, and associated action plans in governance systems.
Control Weakness & Trend Analysis:
Analyze trends and patterns across issues and events to identify systemic risks and opportunities for control enhancements.
End-to-End Issue Resolution Process:
Support the full E2E issue resolution process within the Business Unit (BU), including root cause analysis, action planning, validation, and closure activities.
Sample Testing:
Perform sample testing to confirm remediation actions are effective and sustainable.
Insights & Best Practices:




Assist in identifying and sharing lessons learned, trends, and risk mitigation strategies across the broader enterprise to enhance operational resilience.

Required Qualifications:
Minimum of 2 years' experience in Operational Risk Management, Internal Audit, Compliance, or Control Management
Solid understanding of risk lifecycle activities and governance principles
Experience with issue management processes and tools
Excellent analytical, problem-solving, and data interpretation skills
Exceptional communication and interpersonal skills with ability to collaborate across functions
Demonstrated ability to operate in a quick-paced, matrixed workplace

Preferred Qualifications:
Bachelor's degree in Finance, Business, Risk Management, or related field
Advanced degrees (e.g., MBA, MSc) or certifications (e.g., CRMA, CISA, CIA, or ORMCM) are a plus
Experience in:
Remediating operational issues
Investigating recurring risk themes
Supporting control enhancements and remediation action plans
Conducting and facilitating quality assurance reviews on risk documentation
Data analysis and reporting within GRC platforms (e.g., Archer, RSA, or similar)

📌 Senior Analyst Control Management Bengaluru
🏢 American Express
📍 Bengaluru