Role & responsibilities
Strategic Account Management Across the Zone Manage and strengthen relationships with key strategic accounts across the assigned zone, ensuring consistent service delivery and long-term partnerships.
Client Retention & Organic Growth Drive customer retention by identifying growth prospects, expanding service offerings, and enhancing client satisfaction.
Brand Representation – Act as the face of the organization for strategic clients, reinforcing the brand's values and ensuring a superior customer experience.
Site Engagement – Conduct regular site visits to engage with clients, understand operational challenges, and build stronger stakeholder relationships.




Structured Client Reviews – Lead periodic business reviews with clients to discuss performance, service metrics, improvement initiatives, and future opportunities.
Communication & Issue Resolution – Ensure proactive communication with clients, address escalations promptly, and drive timely resolution of concerns through cross-functional coordination.
Driving Operational Excellence – Collaborate with Operations and support functions to improve service quality, standardize processes, enhance efficiency, and deliver on agreed SLAs.

Preferred candidate profile

📌 Senior Executive Strategic Account Management & Crm Delhi
🏢 Godrej Properties
📍 Delhi