Role Overview:

We are looking for a Service Delivery Manager with strong Java and database experience to lead support efforts for Java based application. The role involves leading a small team to resolving production incidents, ensuring smooth operations, and contributing to continuous improvement of the support processes.

The candidate requires hands-on experience with Java-based applications, Unix/Linux settings, Oracle databases, and legacy components, combined with robust leadership and reporting skills.

Key Responsibilities:
Act as the support lead for application support activities
Troubleshoot and resolve complex technical issues involving Java, Servlets, JDBC, PL/SQL, and Unix environments
Act as the point of escalation for priority incidents and drive root cause analysis
Provide L2/L3 support for a complex, Java-based global application
Lead investigation and resolution of production issues
Support deployment and release activities for upcoming versions
Collaborate with the onshore team and guide offshore support engineers




Ensure timely and quality resolution of incidents within SLA
Maintain and update operational documentation, support runbooks, and issue logs
Prepare and deliver weekly/monthly operational reports in PowerPoint (ticket trends, open/closed status, incident types, etc.)

Required Skills:
Robust Java troubleshooting and debugging skills to analyse and resolve application issues
Knowledge of Servlets, JSP, and JDBC for application issue triaging
Experience with Oracle 19c SQL/PL-SQL scripting, performance tuning, and DB monitoring
Familiarity with IBM Liberty and Tomcat for app deployment and monitoring
Proficient in Unix/Linux (RHEL) log analysis, cron jobs, shell commands

Must-Have:
Java Application Support
SQL/PLSQL
Linux/Unix
L2 Support
Lead Support

Good-to-Have:
HTML/CSS
Javascript
Servlets, JSP, and JDBC
Shell/Bash,c/c++

Eligibility / Qualifications:
Education: 10 +2 +3
Experience : 10 to 15 yrs

📌 Service Deivery Manager Gad Kochi
🏢 Getinz Techno Services
📍 Kochi