To manage the Agency Channel and POS operations efficiently by developing teams, ensuring compliance, driving profitability, and maintaining high performance in sales and distribution.
Responsibilities / KPI's
Follow defined procedures and manage daily priorities as per business objectives.
Work independently on routine tasks while providing direction and support to the team.
Apply standard techniques and continuously improve processes within the defined domain.
Set transparent performance standards and objectives for self and team members (7–8 team members).
Communicate effectively to influence internal and external stakeholders.
Agency Channel / POS Development
Assist in sourcing and servicing POS agents as per policy and business mix.
Manage channel development in the assigned territory.
Coordinate with operations for pre-licensing, training, and licensing activities.
Conduct induction and product training for POS agents.
Maintain an optimal mix of current and existing POS agents.
Develop and implement strategies to target various market segments.
Agency Channel / POS Management
Monitor agent performance on renewals, recent business, funnel, and closures.
Maintain a high percentage of active POS and control attrition.
Drive team productivity and ensure consistent channel engagement.
Reconcile partner accounts and coordinate with other departments.
Profitability
Analyze market dynamics and share insights to enhance organizational performance.
Manage and optimize loss ratios.
Compliance & Hygiene
Ensure compliance with external authorities and internal policies.
Manage cheque bounce recovery and address business pendency.
People Management
Recruit and develop Relationship Managers / Territory Sales Managers.
Enhance employee and POS engagement aligned with company goals.
Conduct performance appraisals and recommend training interventions.