In this role, you will be responsible for the full lifecycle of application management, focusing on a B2C application. You will support ongoing operations, participate in incident and problem management, coordinate releases and updates, and drive changes in collaboration with teams across geographies. This role requires a well-rounded developer with solid experience in Frontend, Backend, and DevOps technologies.

Key Responsibilities:

Problem & Incident Management:
Identify and resolve technical issues encountered during application use.
Ensure incidents are tracked, responded to, and resolved within SLA timelines.

Release & Update Coordination:
Plan and implement updates, version changes, and system upgrades.
Ensure smooth release cycles with minimal impact on end-users.

Change Management:
Execute and coordinate changes in the application environment.
Collaborate with stakeholders to assess and minimize operational impact.

Support & Enhancement:
Contribute to support and enhancement projects on a need basis.




Be part of the on-call support rotation as required.

Team Collaboration:
Work closely with the Senior Project Manager in Germany for planning, reporting, and alignment on deliverables.
Mandatory Skills:
Robust hands-on experience with Frontend, Backend, and DevOps technologies
Minimum 5 years of qualified experience in software development or application management
Proficiency in ITIL service management frameworks
Experience with Incident, Problem, and Change Management processes
Familiarity with Agile/Kanban project management methodologies
Robust analytical and problem-solving skills
Excellent English communication, presentation, and stakeholder engagement abilities
Willingness to work in rotational shifts and handle on-call support when needed
Education & Experience:
Bachelors or Master s degree in a relevant field
Equivalent practical experience will also be considered

📌 Senior Software Engineer Fullstack Engineer Kochi
🏢 Getinz Techno Services
📍 Kochi