Experience Level
6–8 years of experience with ServiceNow CMDB/Discovery.
Mandatory Skills
ServiceNow CMDB:
Hands-on experience managing the Configuration Management Database (CMDB).
Expertise in maintaining CI class, attributes, and relationship properties for all Configuration Items (CIs).
Service Discovery & Cloud Discovery:
Proven experience in implementing and maintaining ServiceNow Discovery and Cloud Discovery solutions.
Positive-to-Have Skills
ATF (Automated Test Framework) Creation and Maintenance:
Proficiency in creating and maintaining Automated Test Frameworks (ATFs).
CMDB Health and Certifications:
Experience in maintaining data certifications and managing the CMDB health dashboard.
Roles and Responsibilities
ServiceNow Discovery & Cloud Discovery:
Implement and maintain Discovery and Cloud Discovery processes.
CMDB Management:
Optimize CI classes, attributes, and relationships.
CMDB Health:
Ensure accuracy in data certifications and leverage dashboards to monitor CMDB health.
Integrations:
Provide hands-on support for ServiceNow CMDB operations and integrations.
Alignment with Processes:
Ensure CMDB alignment with organizational IT service management processes.
Experience Required
Service Discovery: 1 year (Preferred).
Cloud Discovery: 1 year (Preferred).
Total Work Experience: 6 years (Preferred).
ServiceNow Developer Experience: 5 years (Preferred).
CMDB Management: 4 years (Preferred).