Customer Master Management (CCA) :
CCA Head performs Contract Admin.
Functions including Customer master creation, modification, and configuration in system.
Collaborate with Planning & Costing, Sales & Operations team to ensure accurate updating in Navision (ERP) & highlight exceptions & KPI reporting for the team.
People Management:
Lead CCA team and meet KPI for the team.
Focus on automation to improve accuracy and productivity.
Train and develop current team members.
Successor planning.
Quality and Governance:
Meet governance requirements as group guidance. Meet Top 10 CFO controls.
Conduct Audits for work done by team members.
Internal and statutory audits.
Procedures:
Follow established procedures for customer creations and modification.
Highlighting contract renewal/expiry cases & rate updates.
Track portfolio changes, Rate Revisions
Track agreement/PO expiry
Confirm back changes to P & C & operational teams post updating in Navision
Customer Relationship Management
Investigate and resolve customer queries.
Coordinate with P & C, Operations, Regional teams, and customers to qualify and resolve disputes.
📌 Senior Manager Master Data Management Mumbai
🏢 ISS India
📍 Mumbai
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