Key Responsibilities

Handle Kannada and Malalayam collection calls with professionalism and empathy.

Engage with customers effectively and follow up on overdue accounts.

Track repayment commitments and update call dispositions accurately in the CRM system.

Negotiate payment plans while maintaining high customer satisfaction.

Achieve assigned collection and productivity targets.

Adhere to collection processes, compliance guidelines, and quality standards.

Coordinate with internal teams to resolve customer queries and account-related issues.

Required Skills & Qualifications

Robust proficiency in Kannada/Malayalam (Mandatory).

Bachelor's degree in any discipline.

1–2 years of experience in Telecollections, Collections, or BPO Voice Process.

Hands-on experience with Dialer/CRM systems.

Basic knowledge of MS Excel.

Excellent communication, negotiation, and customer handling skills.

Ownership mindset, patience, professionalism, adaptability, and target orientation.

Preferred Qualifications

Experience in Banking, NBFC, or FinTech collections.

Knowledge of collection lifecycle, delinquency buckets, and recovery processes.

📌 Senior Executive – Collections Kannada & Malayalam Chennai
🏢 Kreon Finnancial Services
📍 Chennai