Responsible for custom developments delivery across regions, for Actimize deployed customers.
Responsible for Key delivery KPIs: Customer satisfaction, Maintaining Margins Project profitability.
Handles customer escalation and provides corrective actions plan
Maintain contact and communication with all team members, Program managers, TAM and regional leads and other participants to ensure on time under budget completion of post deployment Custom development Service request to client expectations.
Accountable for managing the overall delivery of Customer critical programs including demand rationalization, aiding in Program governance, Project reporting and Stakeholder management, utilization
Identify project priority conflicts and report any issues affecting overall project delivery
Coordinate with various groups in Actimize across locations to ensure success of the Program
Work as a key interface point for business stakeholders, project teams and the GTC team to identify, discuss and resolve any issues related to delivery.
Communicate program status to stake holders and executives




Plan for project contingencies and anticipate variations that may affect resources, successful implementation
Follow the company Code of Ethics ,procedures at all times.

Have you got what it takes
Bachelor s Degree in Computer Science or related field or equivalent work experience required
11 to 17 years experience in technical program management in Banking and financial world.
Excellent customer service and people skills
Experience with Onsite and offshore delivery model is must
Excellent problem solving skills
Ability to meet deadlines
Effectively communicate with interpersonal skills
Ability to manage multiple projects at one time
Ability to work with and to interpret technical information to non-technical individuals
Experience working with Waterfall/Agile methodologies

You will have an advantage if you also have:
Actimize Implementation knowledge
Experience in Financial Crime Compliance field
Cloud SAAS or Software as a service (SAAS) experience
Experience managing large projects
Experience managing customer facing

📌 Tech Manager, Professional Services, Actimize Pune
🏢 inContact
📍 Pune