We are looking for a highly analytical and client-focused Technical Business Analyst who can drive both pre-sales and post-sales engagements within an IT Services workplace. The ideal candidate should have strong experience in Digital Transformation and AI-driven initiatives, along with excellent documentation and stakeholder management skills. This role bridges business needs and technical execution from solution discovery and proposal creation to requirement documentation and project delivery support.

Key Responsibilities
Engage with prospective clients to understand business challenges and digital goals
Conduct discovery sessions and requirement gathering workshops
Translate business requirements into solution concepts (Digital, AI, Automation, Cloud, etc.)
Prepare high-quality documentation including:
Business Requirement Documents (BRD)
Functional Requirement Documents (FRD)
Solution Proposals
Scope & Effort Estimations (with technical teams)
Support RFP/RFI responses and proposal submissions
Work closely with Sales and Solution Architects during client presentations
Lead detailed requirement gathering and stakeholder interviews
Create user stories,



process flows, wireframes, and use case documentation
Define acceptance criteria and functional specifications
Act as a liaison between business stakeholders and technical teams
Support UAT planning, test case validation, and sign-offs
Ensure scope clarity and manage requirement changes
Monitor deliverables to align with business objectives

Required Skills & Qualifications
3 to 8 years of experience as a Business Analyst in an IT Services organization
Robust exposure to:
Digital Transformation Projects
Digital Product / Platform Solutions
AI / ML-based Solutions (chatbots, automation, predictive analytics, etc.)
Hands-on experience in pre-sales support and client-facing engagements
Excellent documentation skills (BRD, FRD, SRS, User Stories, Process Flows)
Robust analytical and problem-solving skills
Experience with Agile / Scrum methodologies
Proficiency in tools such as Jira, Confluence, Visio, Figma, or similar
Excellent communication and presentation skills

APPLY NOW!

📌 Technical Business Analyst Gurugram
🏢 PHP Experts India
📍 Gurugram