Key Responsibilities
Monitor and Manage Connectivity Infrastructure components 24*7
Responsible for managing day to day support activities in the form of incident and service requests
L2/L3 support for incidents/tickets raised liaise with multiple SME teams and Customer management teams as required
System administration of Linux systems and variants
Plan, schedule, and implement Infrastructure maintenance activities which include software upgrades, hardware replacement and infrastructure changes
Manage escalations from other customer facing teams isolate the issues with proper Troubleshooting steps
Root cause analysis Incident report to Management teams and Stakeholders after a Major incident
Work with Service Providers, Hardware vendors to determine causes of device failure/issues
Communicate effectively with internal and external audiences with varying levels of technical expertise
Work on improvement/maintenance projects.

Minimum Qualification and Experience
At least 3 - 5 years of experience in a Linux setting. RHCSA/RHCE certification and expertise in Linux systems needed.

Mandatory Skills
Hands on exp in Linux Operating Systems - Potentially to RHCE level.
Expertise in troubleshooting Linux based systems - Installation,



Remote administration, break-fix support etc.
In depth administrative experience in Linux OS variants, Proxy servers, web servers (Apache).
Proficiency in at least one major configuration management tool, e.g. Ansible, Chef or Puppet
In depth knowledge in patching Linux systems packages.
Experience in Scripting will be an added advantage e.g. Python or Perl or Shell scripting
Should have Virtualization storage systems knowledge

Desired Skills
Knowledge of Redhat Satellite server will be advantageous.
Familiar with Icinga, Grafana, Postfix.
Hands on experience in maintaining and supporting network setting Cisco/Juniper/Huawei devices
Knowledge/experience in Firewall devices Cisco, Fortigate, preferred
CCNA certification will be an advantage

Competency Requirement
Excellent communication and inter-personal skills.
Exposure to quality systems (ISO / CMMI).
Understanding on ITIL process or similar methodologies
Should be a quick learner with an eye for detail.
Drive for results within deadlines.
Demonstrate a high degree of self-motivation and tenacity to get the job done.

📌 Systems Engineer , Linux Thiruvananthapuram (India)
🏢 Augusta Infotech
📍 India