Industry Type: Retail

Department: Engineering – Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Role Overview:

We are seeking a skilled BMC Remedy Developer with a solid background in the BMC Helix ITSM Suite to support and enhance our IT Service Management (ITSM) capabilities. The ideal candidate will bring technical expertise, hands-on experience, and a solid grasp of ITIL best practices to drive digital transformation through customized ITSM solutions.

Key Responsibilities:
Configure, deploy, and maintain the BMC ITSM Suite, including Incident, Problem, Change, Service Request, and Knowledge Management modules.
Customize and integrate workflows, forms, and applications in BMC Helix based on business requirements.
Integrate BMC Helix with internal systems and third-party applications using REST APIs, AI Spoon Jobs, and other tools.
Promote and implement ITIL best practices to improve service delivery and operational efficiency.




Collaborate with stakeholders to gather business requirements and develop tailored ITSM solutions.
Provide ongoing support and troubleshooting to ensure platform stability and performance.

Required Qualifications:
Education:
B.E / B.Tech / M.Tech / MCA
Experience:
Minimum of 4+ years of hands-on experience with the BMC Helix platform

Key Skills:

Primary Skills (Must Have):
Solid understanding of ITIL principles and ITSM best practices
Proficiency with Remedy AR System, Mid-Tier, Smart IT, and CMDB
Experience with custom development, API integrations, and workflow automation
Familiarity with PWA, DWPC, and Innovation Suite
Hands-on expertise with AI Spoon Client
Strong problem-solving, analytical, and troubleshooting skills
Excellent communication skills and the ability to manage stakeholder relationships

📌 Software Engineer Bengaluru
🏢 Lowes Services India Private
📍 Bengaluru