Key Deliverables
Provide expert-level technical assistance to resolve complex IT issues and escalations.
Mentor and train support team members; create training content and documentation.
Manage and maintain up-to-date knowledge base, SOPs, and technical guides.
Analyze ticket data to identify trends and drive process improvements.
Role Responsibilities
Guide team through daily IT operations and ensure SLA adherence.
Collaborate cross-functionally to resolve user issues and implement solutions.
Monitor compliance with support procedures and lead periodic audits.
Support continuous learning and tech adoption through coaching and hands-on assistance.
📌 Subject Matter Expert It Helpdesk Chennai
🏢 NCR Vyoix
📍 Chennai
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