Role Responsibilities:
Conduct daily, weekly, and monthly audits as per defined targets.
Provide timely feedback and ensure TAT adherence.
Log in and handle calls for direct understanding of customer interactions.
Participate in calibrations and team briefings to ensure quality consistency.
Job Requirements:
1–3 years of experience in quality analysis or call auditing.
Solid understanding of QA processes and customer behavior.
Proficiency in reporting and variance control.
Initiative-driven with a focus on continuous improvement.
📌 Tele Collection Quality Analyst Bengaluru (India)
🏢 home credit
📍 India
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