Role & responsibilities
Handle tickets on the helpdesk/service desk efficiently.
Troubleshoot desktop hardware and associated peripherals.
Navigate user accounts with proficiency.
Resolve more complex support ticket requests independently.
Provide support and guidance to recent team members.
Manage call lengths, handle time, and after-call work effectively.
Promote teamwork and contribute to contact center success.
📌 Technical Support Engineer Bengaluru
🏢 VBeyond
📍 Bengaluru
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