Job Title: Technical Support Executive

Role Overview

Looking for a proactive and customer-focused Technical Support Executive to provide technical assistance and application support to clients. The ideal candidate will be responsible for troubleshooting software and system-related issues, ensuring timely resolution of customer queries, coordinating with internal technical teams, and maintaining high service standards while adhering to SLAs.

Key Responsibilities
Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
Diagnose, troubleshoot, and resolve application, device, and system-related issues.
Monitor system alerts and proactively identify potential issues.
Coordinate with Development, DevOps, and QA teams for complex issue resolution.
Maintain accurate documentation of issues, solutions, and troubleshooting steps.
Assist clients with application usage, configurations, and best practices.
Ensure adherence to SLAs and maintain timely communication with clients.
Perform basic database checks and validations as required.
Support application updates, patches,



and deployments when needed.

Qualifications / Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field.
0–3 years of experience in a Technical Support or Application Support role.
Solid understanding of software applications, databases, and basic networking.
Experience with ticketing tools and customer support workflows.
Valuable analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work in shifts and handle international clients (if applicable).
Fluency in Hindi and English is mandatory.

Preferred Skills
Experience with GPS Tracking, IoT Platforms, or Fleet Management Systems.
Knowledge of SQL commands and REST APIs.
Exposure to cloud platforms such as AWS.
Experience working in a SaaS or B2B workplace.

Key Competencies
Customer-centric mindset.
Attention to detail.
Time management and prioritization.
Team collaboration.
Ability to work under pressure.

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