Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes.

Job Responsibilities:
Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers
Timely handoff (escalation) of cases that require technical assistance to NOC etc.
Manage his backlog efficiently, with a focus on customer satisfaction and first-call resolution
Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, sharing/upgrading technology, and product expertise

Technical Skills:
Valuable knowledge of protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, and WebRTC
Intermediate understanding of switching, OSI Model, MAC Addressing, Subnetting, TCP, DNS, Ping/Traceroute, DHCP, telnet, and routing
Basic to intermediate understanding of QOS settings, NAT, firewall, T1, ISDN, Linux, and SBC




Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, and knowledge of VOIP and SIP
Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
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📌 Voip Network Engineer Bengaluru
🏢 Jobskey Consultancy
📍 Bengaluru