Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans.
People Management - Lead team of Quality.
Skilled in working with Outbound & blended (Voice & email) setting.
Participating & presenting in Client meetings.
Required Candidate profile
CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY
Candidate must proficient in Tamil/ Telugu / English & any other south regional language.
Ability to manage a Quality Compliance Team and familiar with Quality KRA deliverables.
Should have excellent knowledge of MS Office.
Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client.
Leadership, coaching and mentoring skills.
Excellent People Management skills.
Immediate Joiners preferred
📌 Training And Quality Assistant Manager Chennai
🏢 Imarque Solutions Private
📍 Chennai
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