Roles and Responsibilities
Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle customer complaints in a qualified manner, escalating issues when necessary to ensure timely resolution.
Maintain accurate records of all interactions with customers using our CRM system.
Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
📌 Walk In Customer Support Representative Hyderabad
🏢 Viveja IT Services
📍 Hyderabad
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