Shift:Rotational Night Shifts and rotational weekly off
Salary
18,000 26k in-hand per month (Depending upon yrs of exp.)
(Freshers,Experienced both can apply)
Job Responsibilities
Handle inbound and outbound customer calls professionally across Telecom, Software, and Logistics domains.
Resolve customer queries related to services, technical issues, billing, orders, refunds, and deliveries.
Provide troubleshooting support and ensure timely issue resolution.
Coordinate with internal teams for effective customer support and escalations.
Maintain accurate records of customer interactions in CRM systems.
Deliver excellent customer service while meeting quality, productivity, and SLA targets.
Follow company policies, processes, and service standards to ensure customer satisfaction.
Requirements
Excellent communication skills
Comfortable working in Rotational night shift workplace
Positive typing and computer handling skills
Ability to work in a quick-paced environment
Immediate joiners preferred
Eligibility
Min Graduate / Undergraduate can apply
Candidates from BPO or customer support background preferred
📌 Walk In Customer Support Specialist Mumbai (India)
🏢 Sutherland
📍 India
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