We are looking for an experienced and customer-focused Ticketing Executive to join our travel agency team. The ideal candidate should have solid knowledge of airline ticketing, reservation systems, and excellent customer service skills.
Key Responsibilities
Handle domestic and international flight bookings.
Assist customers with ticket reservations, cancellations, rebooking, and travel-related queries.
Manage bookings through CRS/GDS systems.
Issue, modify, and refund airline tickets as per airline policies.
Coordinate with airlines and customers to ensure smooth travel arrangements.
Maintain accurate booking records and provide timely updates to customers.
Deliver excellent customer service while resolving travel-related issues.
Required Skills & Qualifications
Minimum 3 years of experience in a travel agency or airline ticketing role.
Strong customer handling and communication skills.
Experience using travel portals and online booking systems.
Hands-on experience with CRS/GDS ticketing systems, especially:
Galileo
Amadeus
Positive knowledge of domestic and international airline fare rules and ticketing procedures.
Ability to work independently and manage multiple bookings efficiently.
Preferred Qualifications
Diploma or Bachelor's degree in Travel & Tourism or any relevant field.
Robust problem-solving skills and attention to detail.
Salary: As per experience and industry standards. Apply Now and become a part of our growing travel team!