Outbound Sales Calling (30%)
Make daily outbound sales calls with a 70% connect rate.
Follow up on disbursals, KYC, and pending documents.
Assist borrowers with Quick Eligibility Checks (QECs).
Funnel Improvement (50%)
Drive Counselling to QEC and ensure document submission for higher loan conversions.
Optimize borrower movement across different funnel stages.
Process & Quality Adherence (10%)
Maintain 90% adherence to telesales quality standards.
Use an effective sales pitch and ensure compliance with all regulatory guidelines.
Customer Satisfaction (CSAT) (10%)
Deliver exceptional customer experience, ensuring a CSAT score of 4.5 (90%).
Address borrower queries positively to improve survey feedback.
📌 Telesales Associate Mumbai
🏢 Impact Guru
📍 Mumbai
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