KEY EXPECTED ACHIEVEMENTS
Workplace Operations & Service Delivery
Lead end-to-end workplace service delivery across all countries in the zone.
Collaborate on for software delivery, inventories, device management, patching, and packaging
Maintain high standards for asset management and workplace process optimization.
Manage the Workplace budget and forecasting across the zone.
Digital Workplace & Transformation Initiatives
Drive digital workplace initiatives to enhance employee productivity and user experience.
Ensure smooth adoption of workplace changes and IT projects by aligning with end-user needs.
Implement automation and self-service solutions to optimize IT support and device lifecycle management.
Onsite Support & Service Performance Management
Oversee onsite support services, ensuring SLAs and performance metrics are met.
Work closely with local IT teams to improve incident resolution, service requests, and technical support.
Conduct regular service reviews to enhance operational efficiency.
Collaboration with Partners & Stakeholders
Manage and collaborate with third-party service providers and vendors for effective workplace operations.
Align workplace strategy with management, country teams, and zone-level leadership.
Coordinate with cross-functional teams for continuous improvement and implementation of best practices.
Workplace Change & Project Management
Lead workplace technology projects, ensuring successful implementation and user adoption.
Manage software rollouts, patching cycles, and device upgrades while minimizing disruption.
Support change management initiatives by communicating and training end-users on recent tools and processes.
Technical Skills Required
Exposure in workplace technologies, including:
MS Digital Workplace tools
Software deployment & patching (SCCM, Intune or equivalent).
IT Asset Management & Device Lifecycle Management.
Digital workplace tools (Microsoft 365, virtual desktops, etc.).
Strong understanding of ITIL frameworks, service management, and incident resolution.
Experience managing onsite support teams and vendor relationships.
Proven track record in workplace transformation and change management.
Ability to work flexibly across different time zones and manage cross-functional teams.