Key ResponsibilitiesOutbound Calls:
Contact potential or existing customers to inform them about products, services, or offers.
Follow up on leads and cold calls to convert inquiries into sales or appointments.
Inbound Calls:
Handle incoming inquiries and resolve customer queries effectively.
Provide detailed product or service information when required.
Customer Engagement:
Build and maintain positive relationships with customers by addressing their needs and concerns.
Ensure timely follow-ups to keep clients informed.
Sales and Targets:
Achieve daily, weekly, or monthly call and sales targets as set by the company.
Identify opportunities to upsell or cross-sell products and services.
Record Keeping:
Maintain accurate records of calls, customer information, feedback, and sales in the database.
Document client interactions and outcomes for future reference.
Problem Solving:
Address and resolve customer complaints promptly and professionally.
Escalate unresolved issues to the appropriate departments when necessary.
Team Collaboration:
Work closely with sales,



marketing, and support teams to optimize customer interaction strategies.
Share customer insights to help refine products and services.
Skills and QualificationsEducation: High school diploma or equivalent; bachelor's degree preferred.
Experience: Previous experience in telecalling, customer service, or sales is an advantage.
Communication: Excellent verbal communication skills in the required languages.
Interpersonal Skills: Ability to engage with customers and build rapport quickly.
Technical Skills: Proficiency in CRM tools, basic computer knowledge, and call handling systems.
Problem Solving: Solid ability to address and resolve customer concerns.
Time Management: Productive in handling multiple calls and tasks daily.
Key Performance Indicators (KPIs)Number of successful calls made daily.
Lead conversion rate.
Customer satisfaction ratings.
Achievement of sales or appointment-setting targets.

📌 Telesales Executive Ahmedabad
🏢 Rise Up Acedemy
📍 Ahmedabad